Category: Support

ShipAware watches every order from the moment it’s placed until it’s delivered, and alerts you about potential issues. You can also send notification emails to your customers or internal support team during specific parts of a shipment’s journey or when specific incidents occur. First steps 1. Start importing orders After signing up, you’ll want to…

Notifications send automated emails based on shipment statuses. These notifications are sent to your customers, your internal team, or both. Notification types Available for pickup What it means: A shipment is awaiting customer pickup. The problem this solves: Shipments with the ‘awaiting pickup’ or ‘held’ statuses are usually sitting at a post office or other…

Alerts flag potential issues for your team, such as when orders risk missing their guaranteed handling or shipping times. Alert types and what they mean Late delivery alerts Set your late delivery threshold to a value lower than your shipping time SLA to proactively handle late shipments before customers ask. Pair this with the Late…

Important: ShipStation expires its V1 API keys yearly. We send an email when API keys expire, but we recommend setting a repeating yearly calendar reminder in case the email is missed. Please see the V1 key update guide or contact us if you need help. New Connections ShipStation connections require both V1 and V2 API…

Directly on the shipments page Click the note icon on the right side of a shipment row on the shipments page. On the order page 1. Click on an order number from the shipments page. 2. Update the ‘Notes’ textbox.

2026 Update: Use Automation Rules to ignore specific types of shipments. TIP: Deleted shipments are reimported if you have connected integrations. It’s often better to keep the shipments and disable their alerts. Here’s how to stop getting alerts for shipments. Many shipments Single shipment Click the bell icon on the shipments page. Or check the…

Integrations can be added, removed, or updated on the Account page ShipStation Connections Disconnect and update connections with their associated inputs. Or add other ShipStation accounts under ‘Additional Connections’

After connecting your Slack channel, there’s an extra step for private channels.

In the alert settings page, scroll down to the ‘Individual Late Shipment Alerts’ section. Check the ‘Email alerts’ checkbox and enter your customer support software or ticketing system forwarding address. Creating a Freshdesk forwarding address In Admin>Channels>Email, add or edit your support email to use the Freshworks mail server. Then copy the forwarding address from…

If you open a CSV file with long numbers in spreadsheet software, they may be converted to scientific notation like this: The solution is to import the CSV file from within the spreadsheet software instead of opening the CSV file directly. ShipStation has a guide for opening CSV files in Excel. Another solution is using…