Category: Support

1. Click on the order number from the dashboard. 2. Update the ‘Notes’ textbox.

TIP: Deleted shipments are reimported if you have connected integrations. It’s often better to keep the shipments and disable their alerts. Here’s how to stop getting alerts for shipments. Many shipments Single shipment Click the bell icon on the shipments page. Or check the ‘ignore alerts’ checkbox on the order detail page.

Integrations can be added, removed, or updated on the Account page ShipStation Connections Disconnect and update connections with their associated inputs. Or add other ShipStation accounts under ‘Additional Connections’

Old, delivered orders can be deleted on the subscription page:https://app.shipaware.com/subscription/ Related: Why only delete orders older than 30 days?

After connecting your Slack channel, there’s an extra step for private channels.

In the alert settings page, scroll down to the ‘Individual Late Shipment Alerts’ section. Check the ‘Email alerts’ checkbox and enter your customer support software or ticketing system forwarding address. Creating a Freshdesk forwarding address In Admin>Channels>Email, add or edit your support email to use the Freshworks mail server. Then copy the forwarding address from…

If you open a CSV file with long numbers in spreadsheet software, they may be converted to scientific notation like this: The solution is to import the CSV file from within the spreadsheet software instead of opening the CSV file directly. ShipStation has a guide for opening CSV files in Excel. Another solution is using…

Due to how tracking information and order quotas work, we keep orders for the last 30 days. The quota relies on orders within the past month. Orders import from shipping software or directly from marketplaces. These sources do not provide delivery information, so we must track all imported orders to see delivery statuses. Tracking each…

You can update or remove payment methods in the billing portal. If the billing portal link does not work, please retry after logging in and going to the subscription page. Please note: If you signed up through Shopify, then billing is managed through Shopify App Subscriptions.