Category: Product Updates

Ensuring your Alert Settings align with your business operations and SLAs helps prevent unnecessary alerts. But if a specific carrier or store produces outliers, your support team can still experience alert fatigue . Automation rules help eliminate false positive alerts, allowing you to focus on real issues instead of manually filtering out noise. Common use…

Feature summary: Add more monthly orders on top of your base plan limit if you have an Ultra or higher plan. Why? Your business is growing, but it may not need another 100,000+ monthly orders of a full plan upgrade. How it works Note: For Ultra plans and higher: Go to your subscription page to…

Reinforce quality and customer trust through late shipment notifications. Use Case You ship perishable food items and you don’t want stale food ruining expectations. Automatically notify a customer to check the item for freshness if it’s late. The customer knows to request a reship if needed. How to enable You receive alerts for late shipments…

Increased Speed: The old shipments page counted every single shipment, even if it wasn’t displayed on the page. The revised version only queries the shipments in view. This speed improvement is most noticeable for users with tens of thousands of shipments. No more pagination: With infinite scrolling and improved filtering, you can view all of…

Why a new version was needed The old alerts page calculated which shipments were late on each page load. This was too slow, especially if you had hundreds or thousands of alerts. The new alerts page runs these calculations in the background several times each hour and saves them to the database. When the new…

Here’s a summary of this year’s new features. Please shoot me an email if you need a different feature. June – December 2024 Features Dedicated shipping alerts page with exportable alerts: Ideal if you prefer a web interface or spreadsheet to view late shipments rather than an email or text. Stuck scanned shipment alerts: If…

We break down the pros (and cons) of ShipAware vs AfterShip and why ShipAware is the best choice for small to medium businesses.