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2026 Pricing Update: Lock in current rates before Feb 9th
We are updating plans to support the development of new features and ensure we maintain the high reliability you expect from us. Plan changes effective February 9th, 2026: For Existing Customers: You are protected If you are already a paid subscriber, nothing changes for you right now. We appreciate you betting on us early. To…
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Quota Add-On Feature
Feature summary: Add more monthly orders on top of your base plan limit if you have an Ultra or higher plan. Why? Your business is growing, but it may not need another 100,000+ monthly orders of a full plan upgrade. How it works Note: For Ultra plans and higher: Go to your subscription page to…
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Notify Customers when Shipments are Late
Reinforce quality and customer trust through late shipment notifications. Use Case You ship perishable food items and you don’t want stale food ruining expectations. Automatically notify a customer to check the item for freshness if it’s late. The customer knows to request a reship if needed. How to enable You receive alerts for late shipments…
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ShipStation API Access Price Increase
How we might look after reading another ShipStation price increase announcement.
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The 2025 Shipments Page
Increased Speed: The old shipments page counted every single shipment, even if it wasn’t displayed on the page. The revised version only queries the shipments in view. This speed improvement is most noticeable for users with tens of thousands of shipments. No more pagination: With infinite scrolling and improved filtering, you can view all of…
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The 2025 Alerts Page
Why a new version was needed The old alerts page calculated which shipments were late on each page load. This was too slow, especially if you had hundreds or thousands of alerts. The new alerts page runs these calculations in the background several times each hour and saves them to the database. When the new…
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2024 Feature Review
Here’s a summary of this year’s new features. Please shoot me an email if you need a different feature. June – December 2024 Features Dedicated shipping alerts page with exportable alerts: Ideal if you prefer a web interface or spreadsheet to view late shipments rather than an email or text. Stuck scanned shipment alerts: If…
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No Such Number USPS
The USPS no such number status can be due to a variety of reasons. In a perfect world, this means the addressee’s street number does not exist. To USPS, it’s merely an incorrect address. However, there can be other causes. Causes Incorrect address info Either the seller or the buyer entered incorrect address info. Ask…
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Held at Delivery Depot/Delivery Office
What does held at delivery depot/delivery office mean? This status arises after a failed delivery attempt, normally because a signature is required. It means the carrier could not deliver the package and has returned it to the local postal office. Usually, the carrier attempts to deliver the package the next business day as seen in…
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USPS Addressee not available, being notified, or unknown
Let’s go over three common USPS statuses involving the addressee, or the person receiving the shipment. Tips for International Statuses Some of these statuses are for international shipments. For more accurate tracking information, check the local country’s postal service. For example, if the recipient is in Ireland, use the An Post site to track the…
