Know about shipping issues before customers do

Receive alerts for late shipments.

View shipments by status.

Automate customer service with notifications.

phone app shipments view phone app alerts
phone app shipments view phone app alerts
phone app shipments view
phone app alerts

Shipment Peace of Mind

Receive alerts for shipping issues

  • E-mail alerts
  • Text alerts (SMS)
  • Late delivery
  • Late pre-shipment status (never scanned by the carrier)
  • Late unfulfilled orders

Set your target shipping time frame. Receive alerts when shipments exceed this. Also receive alerts for shipments that have not left the warehouse after a set number of days and for late unfulfilled orders. Find packages lost in fulfillment or if a dropship vendor is printing labels but not fulfilling until later.

Prevent shipping-based chargebacks: Know when shipments aren't delivered, become stuck in transit, or never ship.

Reduce WISMO customer support: Proactively handle issues before customers contact you.

desktop alerts

Shipment statuses in one place

View all your shipments at once. Easily see which packages have issues. Connect to your shipping software or directly to selling channels: shopping carts, marketplaces.

desktop shipments view

Automatic Notifications for Shipment Statuses

Reduce your customer service workload by automatically sending order tracking notifications for shipment status updates.

Create custom emails for specific situations, such as when a package is available for pickup or when failed delivery attempts occur. Inform customers when their order ships and when their order is delivered.

Optionally send internal notifications to your team when shipments have issues. Learn more >>

automatic customer notifications

Remove guesswork for late shipments

ShipAware provides the best course of action for late shipments based on shipping data. Send customer notifications with custom email templates.

desktop shipments view


Automatic shipment imports

Connect your shipping software or storefront in minutes. Then ShipAware imports your shipments. Optionally import from files or bulk data entry.

Integrations for:
  • shipstation logo
  • shippingeasy logo
  • shippo logo
  • easyship logo
  • shipstation logo
  • ebay logo
  • woocommerce logo

Over 2000 carriers supported

We support over 2000 carriers along with specific statuses for each shipment: delivery exceptions, held shipment, returned to sender, and more.

Some of the carriers we support include:

  • USPS
  • FedEx and FedEx SmartPost
  • UPS and UPS Mail Innovations
  • DHL: DHL Express and DHL eCommerce
  • Airterra
  • Aramex
  • Asendia
  • APC Postal
  • AxleHire
  • Better Trucks
  • ePost Global (formerly RR Donnelley)
  • Evri (Hermes)
  • Globegistics
  • Landmark Global
  • LaserShip
  • Maergo (formerly X Delivery)
  • OnTrac
  • Passport
  • Swyft

Feedback from Customers Like You

"With so many high-value items, it's important for us to be aware of shipping issues right away. Rather than checking all of our shipments individually, ShipAware allows us to quickly determine the status of every package in one place. It saves us time and money, and we're automatically notified of issues (and working on solutions) before the customer is even aware of a problem."
Wesley Rice
Wesley Rice / President, Rice Clarinet Works
"When ShipAware alerts us that a dropshipping supplier is late in fulfilling orders, we adjust handling time to match customer expectations. With in-house orders, we ship USPS first-class, so it’s a lifesaver to know about lost or undeliverable orders before customers contact us."
Jess / Supply Chain, BeamZen


Question: Do I need this? How many shipments are actually late?

Answer: It depends on your late threshold and the carrier. For our ecommerce business, we use a late threshold of 8 days including weekends. Our main carrier is USPS. About 2-5% of our shipments have issues with either lateness, delivery exceptions, or late dropship vendor handling.

For example, a USPS shipment was late due to a delivery exception. The mailperson wouldn’t deliver to an apartment building with a locked main entrance. We notified the dropship vendor who had the package reshipped via FedEx. FedEx delivered outside the locked entrance and included a photo for delivery confirmation.

Question: How does ShipAware get shipments from my store or shipping software?
Answer: Click your selling channel or shipping software integration in your User Settings:
ShipAware user integrations screen
For storefronts, clicking connect authorizes in seconds:
ShipAware eBay integration screen
For shipping software, enter the connection details:
ShipAware ShipStation integration screen
Your shipments will automatically import every two hours.

Why ShipAware?

We created ShipAware because we could not find an existing service that notified us of late shipments (and potentially late shipments) without manually checking our shipping software daily.

Existing shipment status solutions only send notifications upon package delivery. That's too late if there are shipping issues. You need to know about potential late orders before customers do.

ShipAware notifies you when shipments exceed expected delivery times or if shipments do not leave the warehouse within a set number of days.