Know about shipping issues before customers do

Receive alerts for late shipments.

View shipments by status.

Automate customer service with notifications.

Start with the free plan

Shipment Peace of Mind

Receive alerts for shipping issues

E-mail alerts
Text alerts (SMS)
Late delivery
Late pre-shipment status (never scanned by the carrier)
Late unfulfilled orders

Set your target shipping time frame. Receive alerts when shipments exceed this. Also receive alerts for shipments that have not left the warehouse after a set number of days and for late unfulfilled orders. Find packages lost in fulfillment or if a dropship vendor is printing labels but not fulfilling until later.

Prevent shipping-based chargebacks: Know when shipments aren't delivered, become stuck in transit, or never ship.

Reduce WISMO customer support: Proactively handle issues before customers contact you.

Shipment statuses in one place

View all your shipments at once. Easily see which packages have issues. Connect to your shipping software or directly to selling channels: shopping carts, marketplaces.

Automate Customer Service with Notifications

Automatically send customers order tracking notifications when their shipment status updates. Create custom emails for specific situations, such as when a package is available for pickup or when failed delivery attempts occur. Inform customers when their order ships and when their order is delivered. Learn more >>

Remove guesswork for late shipments

ShipAware provides the best course of action for late shipments based on shipping data. Send customer notifications with custom email templates.

Connections

Automatic shipment imports

Connect your shipping software or storefront in minutes. Then ShipAware imports your shipments. Optionally import from files or bulk data entry.

Integrations for:

All major carriers supported

We support the following carriers along with specific statuses for each carrier: delivery exceptions, held shipment, returned to sender, and more.

USPS
FedEx and FedEx SmartPost
UPS and UPS Mail Innovations
DHL: DHL Express and DHL eCommerce
Asendia
APC Postal
OnTrac
Maergo (formerly X Delivery)
Airterra
ePost Global (formerly RR Donnelley)
LaserShip
Globegistics
Swyft
Better Trucks
AxleHire

Feedback from Customers Like You

"With so many high-value items, it's important for us to be aware of shipping issues right away. Rather than checking all of our shipments individually, ShipAware allows us to quickly determine the status of every package in one place. It saves us time and money, and we're automatically notified of issues (and working on solutions) before the customer is even aware of a problem."

Wesley Rice / President, Rice Clarinet Works

"When ShipAware alerts us that a dropshipping supplier is late in fulfilling orders, we adjust handling time to match customer expectations. With in-house orders, we ship USPS first-class, so it’s a lifesaver to know about lost or undeliverable orders before customers contact us."

Jess / Supply Chain, BeamZen

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FAQs

Question: Do I need this? How many shipments are actually late?

Answer: It depends on your late threshold and the carrier. For our ecommerce business, we use a late threshold of 8 days including weekends. Our main carrier is USPS. About 2-5% of our shipments have issues with either lateness, delivery exceptions, or late dropship vendor handling.

For example, a USPS shipment was late due to a delivery exception. The mailperson wouldn’t deliver to an apartment building with a locked main entrance. We notified the dropship vendor who had the package reshipped via FedEx. FedEx delivered outside the locked entrance and included a photo for delivery confirmation.

Question: How does ShipAware get shipments from my store or shipping software?

Answer: Click your selling channel or shipping software integration in your User Settings:

For storefronts, clicking connect authorizes in seconds:

For shipping software, enter the connection details:

ShipAware ShipStation integration screen

Your shipments will automatically import every two hours.

Why ShipAware?

We created ShipAware because we could not find an existing service that notified us of late shipments (and potentially late shipments) without manually checking our shipping software daily.

Existing shipment status solutions only send notifications upon package delivery. That’s too late if there are shipping issues. You need to know about potential late orders before customers do.

ShipAware notifies you when shipments exceed expected delivery times or if shipments do not leave the warehouse within so many days.

Start with the free plan